Conversational GenAI Designer

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If you want to help make an impact on our members’ lives – we want to hear from you!

We are looking for more than what a resume can show. If you don’t have the exact experience or skills, but think you’d be a great addition to MasterClass, please apply for the role.

We are seeking a talented and innovative Conversational GenAI Designer to join our team working on cutting-edge conversational AI. This position is a contractor position for 3 months, with a potential to be extended after that period. This role will be critical in shaping the way our GenAI chatbots interact with users across multiple projects. As a Conversational GenAI Designer, you will be responsible for defining use cases, designing conversational flows, annotating datasets and ensuring quality in our AI-driven chat solutions. You will collaborate with cross-functional teams, including data scientists, product managers, subject matter experts, linguists, machine learning engineers, and UX designers to create engaging, intuitive, and intelligent conversational experiences for our users.

• Use Case Definition: 
• Identify and define use cases for the chatbot, detailing what the bot should and should not discuss. 
• Work with stakeholders to align conversational objectives with product goals and user needs.
• Conversation Design and Structure: 
• Write conversational examples that span various interaction types, ensuring natural and meaningful exchanges. 
• Design multiple conversational flows that support user objectives, using storytelling principles and contextual adaptability.
• Dataset Annotation and Review: 
• Annotate and curate datasets to improve chatbot performance and personalization.
• Review generated datasets for quality, accuracy, and relevancy to intended use cases.
• Prompt Engineering and Quality Evaluation:
• Develop, test, and refine prompts to guide the chatbot in generating accurate, helpful responses.
• Collaborate with data scientists and MLEs to evaluate the quality of fine-tuned models and iterate based on feedback.
• Cross-Functional Collaboration:
• Partner with data scientists, product managers, SMEs, linguists, MLEs, and UX designers to inform and refine conversation design.
• Manage and prioritize work across multiple projects, ensuring consistent, high-quality outputs.

• 5+ years of proven experience in conversational design, GenAI, or chatbot development.
• Strong understanding of conversational AI principles, including turn-taking, persona development, and conversational ethics.
• Excellent copywriting skills, with the ability to craft clear, engaging, and on-brand dialogue.
• Familiarity with AI/ML concepts, prompt engineering, and dataset annotation.
• Experience with tools for dataset annotation and conversational design.
• Excellent communication and storytelling skills, with a keen eye for detail.
• Ability to collaborate effectively with cross-functional teams.
• Comfortable operating in a fully remote and digital environment.
• Bachelor’s degree in a relevant field (e.g., Linguistics, Computer Science, UX Design, Psychology) or equivalent experience.

• Opportunity to work on cutting-edge conversational AI technology in a collaborative and innovative environment.
• A supportive team culture that encourages learning and professional development.
• Salary Range: $40-55/ hour